This certification is granted to products that supply Primarily large degree of person knowledge. We evaluated how simple it's to start applying Samanage And the way properly-built its interface and capabilities are to aid the do the job approach. Immediately after a while spent working with the program we found their interface quite quick to be aware of.

While this is probably not a tremendous issue For each organization, It is just a detrimental worthy of mentioning, if you're looking for tailor made branding.

Eventually. But when compared to simpler and cleaner interfaces, even from competition with in the same way wide feature sets like Vivantio Professional, I discovered its crowded user interface difficult to navigate.

Its power to streamline assistance workflows, boost visibility across IT operations, and supply outstanding client assist have acquired the software one among our major awards.

Fortunately, the Dashboard perspective could be tailored, and that's some thing your helpdesk directors must you should definitely put aside sufficient time for you to do right before acquiring also deeply associated with Samanage. In truth, it could be best so that you can hire Samanage aid in the course of your rollout to Obtain your group up and managing quickly or they may overlook out on several of Samanage's ideal abilities for months with out acknowledging it.

A business centered on the provision of answers that not simply disrupt recent marketplace versions, but that also present new systems to new issues within the region.

within the 1990s, but I have also composed for other enterprise know-how publications, like Personal computer Shopper

The Dashboard offers instant insights on all IT-related incidents across your company. Values are more info presented in graphs, metrics, and critical effectiveness indicators (KPI) to help supervisors and executives get the massive image without the need of scouring by way of data piles.

“We have now lots of laptops getting used by product sales on locale so using a steady cloud asset tracker aids”. Yet another procedure director also claimed that Samanage allows him to prepare and timetable upgrades and routine maintenance even when he focuses on system progress.

The Samanage interface suffers a bit from wanting to cram countless capabilities and choices into what is basically a single Net interface. Every little thing is retained in sections which make simply enough perception to generally be functional but it was in many cases tricky to obtain sure options After i required them.

I are actually applying this program for 6 yrs and also have created many tailored apps with its aid. Due to its uncomplicated attributes, it didn't take me prolonged for getting accustomed to it and make total usage of it in the development of my firm. Any time I have a concern, I am able to use the chat choice to get instant alternatives.

You will find only a few vendors who're positioned to provide your complete IT industry, from little organizations to your Fortune five hundred, the way that SolarWinds and Samanage do. Mid-marketplace and more compact enterprises are underserved within the Room, as present choices are inclined to focus on complicated business answers that have to have committed personnel and high-priced Specialist companies engagements. 

An intuitive function that we pointed out is usually that rather than clicking a ‘Resolve’ button to shut a ticket–the common in ticketing apps–you change the ticket position to ‘Solve’. A lot more cumbersome, We all know, but it really’s a precaution to ensure the ticket continues to be double checked.

“Deploying an employee assistance management mentality, coupled by having an enterprise-vast service desk System that supports it – like Samanage -- might help raise worker efficiency and far better connect staff for their prospects. We have been excited about the chance to bring our solutions together with the reach and energy of SolarWinds to enable IT businesses in businesses of all measurements to achieve greater business outcomes.”